Technical Issues
Extension issues, login errors, and technical support.
Extension not working, what should I do?
Our browser extension is designed to enhance your web experience. If you're having issues, follow these steps: ### Solution Steps 1. **Check for Updates:** Open "Developer Mode" from your browser's extensions page and click "Update". 2. **Re-login:** Sign out from the extension panel and sign back in. 3. **Conflicting Extensions:** Other ad blockers or AI extensions may prevent Assistin.ai from working. Temporarily disable them and test. 4. **Permissions:** Make sure the extension is allowed to "Run on all sites". ### Still Not Working? - Completely removing the extension and reinstalling it from the Chrome Web Store is usually the most definitive solution.
Login errors and solutions
Here are common errors encountered during sign-in and their solutions: ### Common Errors - **"Invalid Credentials":** Check your email or password. Make sure Caps Lock is off. - **"Email Not Verified":** You may not have clicked the activation link sent after registration. Check your spam folder. - **"Too Many Requests":** Your account may have been temporarily suspended for security reasons. Wait a while and try again. ### Technical Tips - Clearing browser cookies or trying to sign in using an incognito tab resolves locally-caused issues. - If you're using a VPN, try turning off the VPN and signing in again.